Terms & Conditions

Please read these terms carefully before using our services

Last Updated: April 28, 2025

1. Introduction

Welcome to The Obstetrics and Gynaecology (TOG) Centre. These Terms & Conditions govern your use of our website, services, and any interactions with our medical practice. By accessing our website or using our services, you agree to be bound by these terms.

TOG Centre is a medical practice specializing in obstetrics and gynaecology services located in Jamaica. We are committed to providing high-quality women's healthcare services in a compassionate and professional environment.

Important Note: These terms constitute a legally binding agreement between you and TOG Centre. If you do not agree with any part of these terms, please do not use our website or services.

2. Acceptance of Terms

By using our website, booking appointments, or receiving medical services from TOG Centre, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. This agreement applies to all visitors, users, and patients of TOG Centre.

If you are using our services on behalf of a minor or another individual, you represent that you have the legal authority to bind that person to these terms.

3. Medical Services

TOG Centre provides a range of obstetrics and gynaecology services including but not limited to:

  • Prenatal and postnatal care
  • Gynaecological consultations and examinations
  • Fertility assessments and treatments
  • Menopause management
  • STI/STD testing and treatment
  • Ultrasound and diagnostic services
  • Pap smears and cervical cancer screening
  • Emergency obstetric and gynaecological care

All medical services are provided by licensed and qualified healthcare professionals. The specific services available may vary by location and appointment type.

Medical Emergency Warning: If you are experiencing a medical emergency, please call your local emergency number (911 in Jamaica) or go to the nearest emergency room immediately. Do not use our website or online booking system for emergency situations.

4. Appointments & Cancellations

4.1 Booking Appointments

Appointments can be booked through our website, by phone, or in person. When booking an appointment, you agree to provide accurate and complete information about yourself, including your medical history and current health status.

4.2 Cancellation Policy

We require at least 24 hours notice for appointment cancellations or rescheduling. Late cancellations (less than 24 hours) may be subject to a cancellation fee of up to 50% of the consultation fee. No-shows may be charged the full consultation fee.

To cancel or reschedule an appointment, please contact us at:

4.3 Late Arrival

If you arrive more than 15 minutes late for your appointment, we may need to reschedule your appointment to avoid disrupting other patients' scheduled times.

5. Telehealth Services

TOG Centre may offer telehealth consultations at certain times. When using telehealth services, you agree to:

  • Ensure you are in a private, quiet location for the consultation
  • Have a stable internet connection and functioning camera/microphone
  • Provide accurate medical information
  • Understand that telehealth has limitations and may not be suitable for all medical conditions
  • Follow up with in-person care if recommended by your provider

6. Privacy & Confidentiality

Your privacy is critically important to us. TOG Centre complies with all applicable privacy laws and medical confidentiality regulations. Our Privacy Policy explains how we collect, use, and protect your personal and medical information.

All patient information is protected under doctor-patient confidentiality. We will not disclose your medical information to third parties without your explicit consent, except as required by law or for legitimate medical purposes (such as referrals or insurance claims).

7. Payments & Insurance

7.1 Fees

Consultation and procedure fees are provided at the time of booking. Payment is due at the time of service unless other arrangements have been made in advance. We accept cash, credit/debit cards, and major health cards.

7.2 Insurance

We accept all major health cards and private insurance plans. However, it is your responsibility to verify coverage with your insurance provider before your appointment. You are responsible for any co-payments, deductibles, or services not covered by your insurance.

8. Medical Disclaimer

IMPORTANT MEDICAL DISCLAIMER: The information provided on the TOG Centre website is for general informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

Reliance on any information provided on this website is solely at your own risk. TOG Centre does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on the site.

9. Limitations of Liability

To the fullest extent permitted by law, TOG Centre and its physicians, staff, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website, services, or any information contained herein.

This limitation applies regardless of whether the damages are based on contract, tort, negligence, strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

10. User Conduct

When using our website or services, you agree not to:

  • Provide false or misleading information
  • Impersonate any person or entity
  • Interfere with or disrupt our website or servers
  • Attempt to gain unauthorized access to any part of our systems
  • Use our website for any unlawful purpose
  • Harass, abuse, or threaten our staff or other patients
  • Post or transmit any harmful, offensive, or defamatory content

11. Intellectual Property

All content on the TOG Centre website, including text, graphics, logos, images, and software, is the property of TOG Centre or its content suppliers and is protected by Jamaican and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

12. Third-Party Links

Our website may contain links to third-party websites for your convenience. These links do not constitute endorsement by TOG Centre of those websites or their content. We are not responsible for the privacy practices or content of third-party sites.

13. Modifications to Terms

TOG Centre reserves the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to this page. Your continued use of our website or services after any changes constitutes your acceptance of the modified terms. We encourage you to review these terms periodically.

14. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Jamaica, without regard to its conflict of law provisions. Any legal action arising out of these terms shall be brought exclusively in the courts of Jamaica.

15. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

Our Office Locations

TOG Spalding Office
  • Address: Lot 6 Kyles Plaza, Spalding, Manchester
  • Phone: 876-964-1555, 876-863-1069
  • Email: [email protected]
  • Hours: Friday – 11.00 am – 5.00 pm
TOG Mandeville Office
  • Address: HCRS Building, 7 1/2 Caledonia Rd, Mandeville, Manchester
  • Phone: 876-909-4487
  • Email: [email protected]
  • Hours: Mon & Tue 11am-6pm, Wed 11am-5pm, Thu 10am-6pm, Fri 11am-6pm, Sat 10am-2pm
  • Closed: Sundays & Public Holidays
TOG Frankfield
  • Address: Chung Healthcare Associates, Water Works, Frankfield, Clarendon, Jamaica
  • Phone: 876-987-9206
  • Hours: First Tuesday of Each Month – 10am – 4pm